CANCELLATIONS & REFUNDS

It is your right to cancel a booking made by you through our website.

Should you wish to cancel your booking, you must inform XRide Ltd by sending a cancellation request via the form on the Contact Us page or email us at [email protected] and include the booking reference.

You are entitled to receive a 100% refund on your booking if cancelled 24 Hours in advance Should you cancel with less than 24 hours of your booking time and date, then no refund will be due and you will be charged 100% for your booking. In case of an asap bookings, no refunds will be due for cancellations if the driver is enroute.

If you paid with a credit / debit card, you will be entitled to a full refund of the fare in the event that you cancelled a Booking in accordance with (Clause 3 above) before the cancellation deadline indicated on the confirmation page and your booking confirmation email.

You will not be entitled to a refund of the fare or any other fees you may have paid in advance if you are not present at the agreed-upon pick-up location within 15 minutes of the agreedupon time. The Private Hire Operator may treat your non-availability as a cancellation at its discretion. You may be charged extra fees by the Private Hire Operator for any additional waiting time and/or parking fees if the Private Hire Operator decides to wait longer than 15 minutes past the agreed-upon time. You will pay any such fees directly to the Private Hire Operator.

Refunds for pre-paid reservations will be issued to the card used for payment within 5 business days (business days defined as Monday-Friday), depending on your bank or card issuer.

Any changes should be notified to us through email [email protected] and also to the Private Hire Operator as soon as possible. If your flight is delayed or cancelled, then you must also notify the Private Hire Operator including XRide Ltd as soon as possible as you may be charged additional waiting time and car parking charges by the Private Hire Operator. Alternative pickup times and dates are subject to the Private Hire Operators availability