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    Frequently Asked Questions

    Want to make a booking, or have any questions about how Xride works? Our friendly staff are available 24/7 to help.

    You can contact us at any time through online chat.

    If you have already made a booking and have questions regarding your transfer, it is best to direct your inquiries to the transfer company directly. They will be able to provide you with information on pick-up times and locations. For any concerns or feedback regarding the Xride website or App, please feel free to contact us.

    Make a booking now! Searching and comparing transfer companies has never been easier.

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    To receive a quote, simply download Xride App or visit our "x-ride.co.uk" page and input your pick-up and drop-off locations. Fill in the Airport name and complete address of your destination, whether it's a hotel, residential area, cruise ship terminal, or tourist attraction.

    Please provide the number of passengers, travel date, and flight time accurately for the most precise price. If you are booking a return transfer, include details for both legs of your trip.

    The total price for all passengers is displayed, so ensure to count children as part of the total number of passengers.

    Make a booking now! Searching and comparing transfer companies has never been easier.

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    The prices displayed on x-ride.co.uk includes all standard fees typically associated with a point-to-point transfer such as taxes, tolls, airport parking, admin fees, fuel, and environmental surcharges. Rest assured that you won't be charged any extra fees for these. However, if you require additional services like child seats or extra luggage, there may be an extra cost. Your transfer company will communicate the additional charges to you when you book your transfer.

    Please note that the price does not include gratuities, so it is up to you to decide whether you want to tip your driver. When travelling to the UK, tipping is not required, but it is always appreciated to give a tip of 5-10% for exceptional service.

    Make a booking now! Searching and comparing transfer companies has never been easier.

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    Book your airport transfer as soon as you have your flight details to avoid last-minute stress. If you need to arrange a transfer on short notice, you can provide your flight information and preferred time when booking. With hundreds of taxi partners available, you can easily find a suitable option.

    Make a booking now! Searching and comparing transfer companies has never been easier.

    BOOK NOW
    Your transfer company is the one you choose for your airport transfer. x-ride.co.uk is a search and comparison site that collaborates with hundreds of taxi partners all over the UK. You can easily find the best Airport Transfers that suit your needs, all in one convenient online location. Just compare, book, and enjoy your airport transfer hassle-free.

    Make a booking now! Searching and comparing transfer companies has never been easier.

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    If you need to request baby seats, extra luggage, or any other items for your transfer, simply include these details in the comment fields when filling out your booking form. Please note that some additional items or requirements may come with extra fees from your transfer company. They will do their best to accommodate your needs, but if they are unable to do so, you can contact us for assistance.

    We should mention that not all transfer companies are equipped to provide disabled access. To ensure that you have the necessary accommodations for your needs, please contact us before booking and let our team know that you require disabled access for your transfer. Unfortunately, our website does not currently support booking for disabled access without prior contact with our taxi partners.

    Make a booking now! Searching and comparing transfer companies has never been easier.

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    Looking for a cheap Airport Transfer? Just head to x-ride.co.uk or download the Xride mobile App. Simply enter your destination, compare prices from hundreds of taxi partners, and book your transfer. Then, sit back, relax, and enjoy the ride.

    We partner with hundreds of transfer companies to bring you the best deals at affordable prices.

    Make a booking now! Searching and comparing transfer companies has never been easier.

    BOOK NOW
    To confirm your booking in our Mobile App or x-ride.co.uk, payment is required at the time of checkout. We accept VISA, Master Card, and American Express as methods of payment.

    Make a booking now! Searching and comparing transfer companies has never been easier.

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    After making a booking, you will receive an email confirmation containing information about the transfer company and instructions for your trip. If you are unsure about the pick-up procedures, it is recommended that you contact the company beforehand to ensure a smooth meet-up.

    Make a booking now! Searching and comparing transfer companies has never been easier.

    BOOK NOW
    If you need to modify your booking's date and time, such as in the case of flight changes, or update your contact information, you can contact us through online chat with your booking ID and desired changes. We will take care of updating your booking for you.

    However, if you want to make changes to your booking that affect the price, such as changing the location or the number of passengers are travelling, you will need to cancel your original booking and create a new one. Our support team can assist you in determining the best course of action, so please don't hesitate to contact us if you need assistance.

    Please bear in mind that we are unable to update your booking within 6 hours of travel. Any updates made within 6 hours of travel are at the discretion of your taxi company and must be made by contacting them directly using the details on your booking confirmation.

    Make a booking now! Searching and comparing transfer companies has never been easier.

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    We're sorry to hear that you're cancelling your booking, but we understand that sometimes these things happen. Before cancelling, please take a moment to review our Refunds and Cancellations Policy for more information.

    To cancel your booking, simply click on the Login button at the top of our website. Once you're logged in, you'll be able to see your booking details. From there, click on the 'Cancel Booking' button and provide a reason for cancelling. Finally, click on the 'Confirm Cancellation' button to complete the process. If your cancellation is made more than 24 hours before your scheduled pick-up time, you'll receive a full refund.

    It's important to note that if you have a return transfer that also needs to be cancelled, you'll need to treat it as a separate booking with its own ID. If you only cancel one transfer and not the other, you won't be eligible for a refund for the non-cancelled transfer.

    If you're having trouble cancelling your booking, please don't hesitate to contact our Support team through the online chat feature. Just be sure to provide your booking ID so we can assist you as quickly as possible.

    Make a booking now! Searching and comparing transfer companies has never been easier.

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    There may be instances where the taxi company you chose is unable to fulfil your booking due to various reasons, such as unavailability of service or location errors.

    However, at Xride, we prioritise providing our customers with a seamless travel experience. In such cases, we will search for an alternative transportation partner to ensure that you reach your destination without any hassle. We offer this service for free.

    In case you received an email informing you of a change in your taxi company, kindly review the contact information and meeting instructions of the new transport company listed in the email.

    These details may be different from your previous transport company, so it's crucial to take note before travelling.

    Should you have any concerns, feel free to contact our support team at [email protected] or use our online chat.

    Make a booking now! Searching and comparing transfer companies has never been easier.

    BOOK NOW
    It is standard for the waiting time to be 60 minutes from the scheduled pickup time. We suggest that you get in touch with your chosen transport company if your flight is delayed.

    Please note that you may be charged extra for any waiting time that exceeds the 60-minute free waiting time. If this is the case, you will need to pay a fee of £24 per hour directly to the driver when they pick you up. Alternative pickup arrangements are only possible if a taxi partner is available. You can find their contact details on your x-ride.co.uk booking confirmation.

    Make a booking now! Searching and comparing transfer companies has never been easier.

    BOOK NOW
    We understand that people still need to get to their destination during these uncertain times. So, we are working with Taxi partners to help you get to your final destination safely. We have worked with our transport companies to figure out what best practice is in the transport industry in times like this to help ensure people are safe. To ensure a safe journey for you, fellow travellers, and those assisting you, we have compiled a list of COVID-19 prevention tips. These measures are aimed at preventing the spread of the virus.

  • 1. Refraining from touching your face, specifically your nose, mouth, and eyes is recommended.

  • 2. It is advisable to carry hand sanitizers while travelling and use them frequently.

  • 3. Wash your hands often with soap and water throughout your journey to stay healthy.

  • 4. Cover your mouth and nose when you cough or sneeze with your elbow or a tissue. Throw away the tissue and wash your hands right away. This helps stop germs from spreading and keeps others healthy.

  • 5. If you experience any symptoms after your arrival, kindly contact your physician or the nearby health authority.

  • 6. It is recommended to avoid shaking hands or hugging as a safety precaution.

  • 7. Once you arrive at your destination, following the quarantine regulations in your local area is important.

    • It is important to note that individuals who are experiencing flu symptoms should wear face masks to prevent the spread of the disease to others. To stay informed with the latest information, it is recommended that you consult with your local health and government authorities.
    After making a booking, you will receive an email confirmation containing information about the transfer company and instructions for your trip. If you are unsure about the pick-up procedures, contacting the company beforehand is recommended to ensure a smooth meet-up.
    After making your booking, you will receive meeting instructions from our taxi partner. In case you are still unsure about the meeting location, you can directly contact the taxi partner whose contact details will be provided in your booking confirmation email.
    If you can't find your driver, please follow the following steps:

    1. Confirm pick-up time and meeting point with the driver.

    2. Ask the airport help booth for assistance if needed.

    3. Check your email for correspondence from your transfer company.

    4. Make sure the phone is on and can receive calls/SMS messages.

    5. Ensure the roaming plan is active if travelling abroad.

    Contact the taxi partner with the information provided in the booking confirmation email. If you can’t contact the transfer company and your driver still hasn’t arrived:

    Notify x-ride.co.uk using our online chat as soon as possible with evidence that your driver did not pick you up at the designated pick-up area. XRide will contact the transfer company, arrange an alternate taxi or initiate the refund process.
    The standard wait time is 60 minutes. Your transport company may charge an additional waiting time of £24/hr, for which you will be responsible for paying directly to the driver at the time of pick-up.

    If you experience a delay, please contact our taxi partner immediately and inform them. Alternative pickup arrangements may be available, if necessary, subject to the transport company's availability. You can find their contact information on your x-ride.co.uk booking confirmation.
    Thank you for choosing x-rid.co.uk for your Airport Transfer needs! We value your feedback, both positive and negative, to ensure we provide excellent service now and in the future. You will receive an email 24 hours after your transfer to review your experience with the company and driver. Additionally, please check your inbox for an email from us requesting your feedback on booking with x-ride.co.uk.
    At XRide, passenger safety is our top priority. We have implemented several measures to ensure a safe travel experience for our customers.
    We have a rigorous selection and vetting process for taxi partners on our platform. We thoroughly screen each company to ensure they meet our safety standards, including appropriate licensing, insurance, and driver background checks.
    Yes, we verify that all drivers associated with the taxi partners listed on our platform hold valid licenses and are qualified to provide transportation services. This helps ensure passenger safety and compliance with local regulations.
    The taxi companies we work with prioritise passenger safety by implementing various precautions. These may include regular vehicle maintenance, adherence to traffic rules and regulations, and the availability of safety features such as seat belts and child seats.
    Yes, we have a feedback and review system that allows passengers to rate and provide feedback on their taxi experience. This helps us monitor the quality and safety of the service provided by the taxi companies. We take customer feedback seriously and take necessary action if any safety concerns arise.
    If you have any safety concerns or complaints about a specific taxi company or driver, please reach out to our customer support team. We take all reports seriously and will investigate the matter promptly to ensure passenger safety.
    While emergencies are rare, we recommend passengers familiarise themselves with local emergency contact numbers. Additionally, the taxi companies we partner with are trained to handle emergency situations and have procedures in place to ensure passenger safety.
    We encourage passengers to prioritise their safety by following a few simple tips:

    1. Always verify the identity of the driver and the vehicle before getting in.

    2. Share your trip details with a friend or family member.

    3. Keep your belongings secure and within reach.

    4. Trust your instincts and report any suspicious activity.

    We strive to maintain the integrity of our review and rating system. Our platform uses a combination of user-generated reviews and ratings, which helps provide valuable insights into the quality and safety of the taxi service. We regularly monitor and take action against any fraudulent or misleading activity.

    If you have any further questions or concerns about passenger safety, please don't hesitate to contact our customer support team.
    The Refunds and Cancellations Policy states that you can receive a full refund on your booking if you cancel more than 24 hours before your pick-up departure time, but you will not receive a refund for cancellations made less than 24 hours before.

    If you encounter any issues while travelling, please contact support through online chat for a refund. It may take up to 7 business days for the funds to be returned to your payment method following a refund.
    When you book with x-ride.co.uk, your data is encrypted and transmitted via SSL. Credit card payments follow the PCI compliance standard. XRide values customer privacy and never sells personal information.
    You can choose your preferred currency and see estimated prices based on current exchange rates.

    The local transport provider's currency will be used for the final payment, as displayed on the booking details page.

    If you notice extra charges on your bank statement or your charged amount is different from what appeared on x-ride.co.uk, contact your bank or credit card issuer. Some banks may charge cross-border fees for transactions processed by Xride's international processing entity, even if the payment was made in the original currency. x-ride.co.uk cannot refund fees charged by your bank.
    We value passenger data and privacy and take appropriate measures to protect them. We adhere to industry-standard security protocols and encryption techniques to safeguard personal information. Our privacy policy outlines the details of how we handle and protect user data.
    If you have just one-mandate it will become the default mode of making SIP investments. To add another bank account, you need to register a fresh mandate and it can be set as default once approved.
    If you have just one-mandate it will become the default mode of making SIP investments. To add another bank account, you need to register a fresh mandate and it can be set as default once approved.
    If you have just one-mandate it will become the default mode of making SIP investments. To add another bank account, you need to register a fresh mandate and it can be set as default once approved.
    If you have just one-mandate it will become the default mode of making SIP investments. To add another bank account, you need to register a fresh mandate and it can be set as default once approved.
    If you have just one-mandate it will become the default mode of making SIP investments. To add another bank account, you need to register a fresh mandate and it can be set as default once approved.
    If you have just one-mandate it will become the default mode of making SIP investments. To add another bank account, you need to register a fresh mandate and it can be set as default once approved.

    Travel with ease and convenience at your fingertips!

    Experience a stress-free way to book a taxi online in London and throughout the UK with our top-rated XRide App. You can rely on us to provide a comfortable and dependable journey every time.

    Download our App and experience our services on the go anywhere, anytime.

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